Privacy policy

Privacy Policy

Last Updated: October 26, 2025

GymFit Tech (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience.

Our Services are powered by Shopify, which enables us to provide e-commerce functionality and secure payment processing. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

Index of Privacy Policy

  1. Who We Are

  2. Personal Information We Collect

  3. Sources of Personal Information

  4. How We Use Your Information
      a. Providing and Improving Our Services
      b. Marketing and Advertising
      c. Security and Fraud Prevention
      d. Customer Communication and Support
      e. Legal and Compliance Obligations

  5. How We Disclose Personal Information

  6. Relationship with Shopify

  7. Cookies and Tracking Technologies

  8. Children’s Data

  9. International Data Transfers

  10. Security of Your Information

  11. Data Retention

  12. Your Rights and Choices

  13. Third-Party Websites and Links

  14. Job Applicants, Current and Former Employees

  15. Changes to This Privacy Policy

  16. Complaints and Contact Information

1. WHO WE ARE

Gym Fit Tech is a UK-based retailer of advanced home and commercial fitness equipment, including micro change plates, heel elevators, and gym technology products.

Company name: GymFit Tech
Email: info@gymfittech.com
Phone: +44 1440 763666
Address: Falconer Road, Unit 1–2 Spring Rise, Haverhill, CB9 7XU, United Kingdom

For purposes of applicable data protection laws, GymFit Tech is the data controller of your personal information.

2. PERSONAL INFORMATION WE COLLECT

When we use the term personal information, we refer to information that identifies, relates to, or can reasonably be linked to you as an individual.

We may collect or process the following categories of personal information depending on how you interact with our Services:

  • Contact details: name, billing and shipping address, email address, phone number.

  • Financial information: credit or debit card details, payment method, transaction confirmations, and order information.

  • Account information: username, password, and preferences (if you register an account).

  • Transaction information: products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: information you share when contacting us by email, phone, or chat.

  • Device information: IP address, browser type, operating system, device identifiers, and connection details.

  • Usage data: browsing patterns, referral links, time on site, and interactions with content.

We do not collect any information that has been anonymised or de-identified.

3. SOURCES OF PERSONAL INFORMATION

We collect information from several sources:

  • Directly from you – when you create an account, make a purchase, contact us, or subscribe to marketing.

  • Automatically – via cookies, analytics, or similar technologies when you browse our site.

  • From our service providers – such as payment processors, delivery couriers, or marketing tools that process data on our behalf.

  • From partners or other third parties – for example, where an affiliate or fulfilment partner ships products directly.

4. HOW WE USE YOUR INFORMATION

We process personal information to operate our business and deliver quality service to you. This includes:

a. Providing and Improving Our Services

  • Processing and fulfilling your orders

  • Managing your account and purchase history

  • Sending confirmations, invoices, and shipping updates

  • Offering personalised product recommendations

  • Improving our website functionality and product offerings

b. Marketing and Advertising

  • Sending marketing communications, newsletters, and promotional offers

  • Running advertising campaigns and showing relevant ads across platforms

  • Sharing special promotions such as free delivery periods and product launches
    (You may unsubscribe from promotional emails at any time.)

c. Security and Fraud Prevention

  • Verifying account identity and payments

  • Detecting, investigating, or preventing fraud or unauthorised activity

d. Customer Communication and Support

  • Responding to your inquiries, feedback, or support requests

  • Managing after-sales service, returns, and warranties

e. Legal and Compliance Obligations

  • Maintaining tax and accounting records under HMRC requirements

  • Complying with applicable laws, regulations, and legal processes

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information with trusted third parties in the following cases:

  • Shopify – our e-commerce platform provider. Shopify hosts our store and processes data to deliver and improve the Services.
    Learn more at Shopify Privacy Policy.

  • Payment processors – e.g. PayPal, to securely handle your payments.

  • Delivery and logistics providers – for order fulfilment and tracking.

  • Technology and analytics partners – e.g. Google Analytics, to understand website usage.

  • Marketing and advertising partners – to provide promotional content and personalised advertising.

  • Legal authorities – when required by law, regulation, or valid legal process.

  • Business transfers – if Gym Fit Tech undergoes a merger, sale, or reorganisation.

We do not sell or rent your personal data.

6. RELATIONSHIP WITH SHOPIFY

Our Services are hosted and supported by Shopify, which collects and processes certain personal information about your interactions with our store.

Shopify may process data globally, including transfers outside your country of residence. Shopify is responsible for some processing related to platform analytics and may combine data across merchants.

You can learn how Shopify processes data or exercise your privacy rights through:
Shopify Consumer Privacy Policy
Shopify Privacy Portal

7. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small text files placed on your device to help the website function efficiently and improve your experience.

We use:

  • Essential cookies for secure checkout and navigation.

  • Analytics cookies to analyse usage and performance.

  • Marketing cookies for targeted advertising.

You can manage or disable cookies in your browser settings. Please note this may affect website performance.

8. CHILDREN’S DATA

Our Services are not directed toward children under 16.
We do not knowingly collect or process personal data from minors.
If you are a parent or guardian and believe your child has provided personal data to us, please contact info@gymfittech.com to request deletion.

9. INTERNATIONAL DATA TRANSFERS

We may transfer, store, or process your personal data outside the United Kingdom or the European Economic Area.
When we do so, we rely on:

  • Adequacy decisions approved by the UK or EU, or

  • Standard Contractual Clauses (SCCs) to ensure your data remains protected.

10. SECURITY OF YOUR INFORMATION

We implement appropriate technical and organisational measures to safeguard your data, including:

  • SSL encryption for payment transactions

  • Access controls and secure servers

  • Regular system reviews

While we take all reasonable precautions, no system is entirely secure, and we cannot guarantee absolute protection.

11. DATA RETENTION

We retain customer information:

  • For 5 years for warranty and support purposes

  • For 6 years, where legally required by HMRC

  • Longer where necessary to comply with legal, contractual, or dispute obligations

When information is no longer needed, it will be securely deleted or anonymised.

12. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

  • Access / Right to Know – Request a copy of your data.

  • Correction – Correct inaccurate or incomplete data.

  • Deletion – Request deletion of your data.

  • Data Portability – Request your data in a portable format.

  • Object / Restrict Processing – Limit how your data is used.

  • Withdraw Consent – Withdraw consent at any time (does not affect prior lawful processing).

  • Manage Marketing Preferences – Unsubscribe from promotional communications.

We may verify your identity before processing your request.
To exercise any of these rights, please email info@gymfittech.com.

If you are unsatisfied with our response, you may contact the Information Commissioner’s Office (ICO) or your local data protection authority in the EEA.

13. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to external websites or social media platforms.
We are not responsible for the privacy or security practices of these third-party sites.
Please review their privacy policies before providing personal information.

14. JOB APPLICANTS, CURRENT AND FORMER EMPLOYEES

Gym Fit Tech is the data controller for all information provided during recruitment or employment.
For employment-related privacy questions, please contact info@gymfittech.com.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
When updates are made, the “Last Updated” date will be revised, and the updated version will be posted on our website.

16. COMPLAINTS AND CONTACT INFORMATION

We take privacy seriously and welcome any feedback or concerns.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

GymFit Tech
Email: info@gymfittech.com
Phone Number: +44 1440 763666
Address: Falconer Road, Unit 1–2 Spring Rise,
Haverhill, CB9 7XU, United Kingdom

If you are not satisfied with our handling of your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.